FAQ's

Below are some frequently asked questions at Hello Balloons. If you have any further enquiries, feel free to reach out via the Contact Page.

Balloon Disposal:

Please refrain from releasing balloons into the sky; it's harmful to the environment. Instead, cut the end of the balloon and dispose of it in a bin.

Box Recycling:

Our boxes are fully recyclable, including the tape used on them.

Floating Duration:

Our balloons typically last for 4-6 days under optimal conditions. Temperature variations can affect their longevity, with cold temperatures causing deflation and warmth potentially leading to popping.

Anonymous Sending:

Sending anonymously is absolutely fine! There won't be any reference to the sender unless a card is included with the order.

Order Amendments:

We can accommodate changes to your order if it hasn't been dispatched yet. However, once dispatched, modifications to the balloons or delivery address are not possible.

Returns:

Due to balloons being perishable goods, once inflated, they cannot be returned, reused, or resold. However, if there's a fault with your order, please contact us via the Contact Page or by replying to your order email to discuss your options.

What happens if there is nobody at home:

During checkout, you'll be asked to provide instructions in case there's nobody home to receive the delivery. However, if the courier is unable to safely deliver the package, it may be taken away again. Unfortunately, we cannot provide refunds for failed deliveries outside our control.

Venue Deliveries:

While we do deliver to venues, please note that this is done at your own risk. We do not offer refunds if there's no one available to accept the delivery at the venue or if the balloons go missing after being dropped off by our courier.

Delivery Timing:

We're unable to specify a particular time for delivery. However, our courier will provide an hour timeframe on the day of delivery for your convenience.

Branded Boxes:

Our boxes are branded with Hello Balloons to help couriers identify the contents and handle them with care.